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Only min of that time was spent talking about the actual piece of of jewelry. The other min we talked on a personal level so he really got to know me and my situation and I got to know him as well. This is what made this jeweler stick out more than any other jeweler I visited.
That was because Mr. Rivard did not care about just selling me a piece of jewelry and he didn't push me to buy the most expensive thing in the store or something I couldn't afford. He wanted to know me as a customer and then go from there on what best fits my needs. I believe that goes a long way when shopping for special things such as an engagement ring which is what I came in for.
Again I was very very pleased with my purchase and the service I received. I will definitely be returning for all my jewelry needs in the future. I would give it 10 stars if it let me. I kid you not, they are amazing! They'll let you go back and forth, they'll ship some diamonds in for you if you need to, and they work with you with price matching. They made it so much less stressful picking an engagement ring, they made it fun.
Once you first walk into Rivard Fine Jewelry and meet those who work there, you will not want to go anywhere else. Their contagious personalities and competitive prices makes Rivard stand alone in their profession. They have a wide variety of jewelry and jewelers, and offer beautiful, single stones at wholesale price. I'm very thankful to have had Mike and his family assist me in my journey to marry my best friend! I would highly recommend Rivard and encourage anyone to visit their store when shopping for engagement rings, wedding bands etc.
Over the last several months, my fiance and I finished the process of selecting an engagement ring and our wedding bands.
The staff at their store are extremely helpful and were very patient with me since I can be indecisive and was not particularly knowledgeable of diamonds and jewelry. They took the time to explain every step of the process and exactly how diamonds are rated and how to mix and match.
This was very important to me, as was the fact that they do not push you to spend more than you are comfortable with and help you make a selection based on your budget. They don't talk down to you, and they have a great sense of humor and keep the mood light and very personable. Even the owner himself works the counter also, which I doubt you would see at most other stores.
Lastly, they take the time to recommend certain insurance coverage policies and the store themselves have excellent warranty coverage and repair. Their store may seem smaller or have less selection than some other chain stores, but the customer service and flexibility definitely puts them at the top of the list. I went to Rivard Fine Jewelry in the summer of after making the decision to propose to my fiance with her best friend to assist me in finding a ring.
Mike was so professional, patient, and willing to talk through every ring in the entire store with me. As most guys will know, the first time going to look at rings is very overwhelming but Mike put me at ease and walked me through everything. His knowledge was extensive and he was able to help me with the many questions that I had.
That first visit I found a ring that I would compare every other ring to as I looked at different places over the next few weeks. I came back to Rivards twice just to look at that ring again and to get advice from Mike including his ability to assist me in getting her ring size since it was a surprise engagement.
Throughout the visits I met Brandon and some other staff and they all were very responsive and professional every discussion I had. Once I decided to purchase the ring that Mike helped me fine on that first visit he then continued to walk me through the process of picking out the main diamond and taught me quite a bit about diamonds while getting me the best possible price he could. I felt comfortable in telling him my budget and him not forcing me to go over my budget.
Every decision was made by me and I couldn't be happier. The value of my experience was priceless in my opinion because regardless of if we move out of Lexington, Rivards will have a customer for life.
Thanks to Mike, Brandon and the whole staff at Rivards for such a wonderful experience. My husband and I went to Rivards to shop for my engagement ring. They were extremely friendly and helpful. We picked out a new setting for the diamond we already had and they were very patient answering our questions. The ring turned out to be gorgeous!
They also gave us papers valuing the ring as well as information for insurance. I have been back several times to have my ring cleaned and inspected and everyone is always friendly and eager to help! We were extremely pleased with the small family owned business and highly recommend!
I cannot express how grateful I am with Rivard's. So pleased with everything that they did for me. Even though I'm not their only customer, when I was in there, they made me feel that way. Wonderful experience and will go back again. Batteries contain a number of heavy metals and toxic chemicals, so leave it to the pros to dispose of. And ask a Team Member about a gift card for your old battery. Ask a Team Member for details. We can perform these test on or off your vehicle.
This is a free service for all customers. About Advance Auto Parts Lexington. We also offer a variety of free services, like loaner tools, battery testing and installation, check engine light testing, wiper blade installation, and more to help make life a little easier.
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